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Refund Policy
Exchange and Refund Policy for Walk in purchase in Jaya Grocer outlets
A. Terms and Conditions of Exchange and Refund Purchased Goods
- At Jaya Grocer, we strive to provide you with the highest quality goods and services. However, if your purchase does not meet your expectations, you may return the goods for either an exchange or a refund (see exceptions set out in Paragraphs 2 and 3 below) subject to the following terms and conditions:
- No exchange or refund is allowed for the following goods:
- All goods purchased from Hanks are eligible for exchange only subject to the same terms and conditions set out in Paragraph 1 above, and no refunds will be provided.
B. Procedure for Exchange or Refund
- To initiate an exchange or refund, kindly bring the goods along with the original receipt to the same Jaya Grocer outlet where the purchase was made.
- Our store associate will first carefully inspect the goods; verify the purchase date and the condition of the goods.
- If the goods are eligible for an exchange or refund, the following procedures will be followed:
Kindly be informed that Jaya Grocer reserves the right to disallow, refuse or reject the exchange, return or refund of goods, even if the original receipt is presented, if the goods intended for return do not comply with this exchange and refund policy guidelines.
Thank you for shopping with Jaya Grocer. If you have any questions regarding the above, please do not hesitate to reach out to us at customer@jayagrocer.com or by calling our toll-free number at 1300-88-5427.
Exchange & Refund policy for online purchase via Jaya Grocer Webstore
- At Jaya Grocer, we strive to provide you with the highest quality goods and services. However, if your purchase does not meet your expectations, you may return the goods for either an exchange or a refund (see exceptions set out in Paragraphs 2 and 3 below) subject to the following terms and conditions:
- No exchange or refund is allowed for the following goods:
- All goods purchased from Hanks are eligible for exchange only subject to the same terms and conditions set out in Paragraph 1 above, and no refunds will be provided.
Procedure for Exchange or Refund upon receipt of order
- Upon receiving your order, please inspect the goods promptly. If any of the goods received are defective, damaged, missing or if you’ve received the wrong goods, please reach out to us immediately for assessment and rectification.
- To initiate a request to return of goods, whether for an exchange or a refund, please email us at customer@jayagrocer.com or call our toll-free number at 1300-88-5427 for our assessment. One of our associates will revert to you within 1-3 days on the outcome of your request.
- Any attempt to return the goods to any Jaya Grocer outlet without first initiating the aforementioned return of goods request process and our associate’s prior authorization will not be accepted.
- If the goods purchased online is allowed for an exchange or refund by our associate(s), the following procedures will be followed:
Any refund for goods purchased via the online platform will be processed and refunded to your original payment method. Please be reminded that the refund may take 7 to 14 business days for your bank to complete the processing.
Kindly be informed that Jaya Grocer reserves the right to disallow, refuse or reject the exchange, return or refund of goods, even if the original receipt is presented, if the goods intended for return do not comply this exchange and refund policy guidelines.
Thank you for shopping with Jaya Grocer. If you have any questions regarding the above, please do not hesitate to reach out to us at customer@jayagrocer.com or by calling our toll-free number at 1300-88-5427.
Exchange and Refund Policy for Online Purchase via GrabMart
A. GrabMart Consumer Refund Policy
- All purchased on Jaya Grocer Online via GrabApp will be strictly first subjected to GrabMart’s Consumer Refund policy.
- Upon receiving your order, please inspect the goods promptly. If any of the goods received are defective, damaged, missing or if you’ve received the wrong goods, please reach out to Grab Customer Service made available in the GrabApp immediately for Grab’s assessment and rectification on your order for refund.
B. Terms and Conditions of Exchange Purchased Goods by Jaya Grocer
- If you’re not satisfied with Grab Customer Service’s response, you can then reach out to us at customer@jayagrocer.com or by calling our toll-free number at 1300-88-5427 WITHIN 7 DAYS from the date of the receipt of your goods to initiate a request to return of goods for an exchange ONLY (no extension of time nor refunds is allowed), subject to the following terms and conditions:
- No exchange nor refund will be allowed for the following goods:
- Our associates will revert to you within 1-3 days on the outcome of your request.
- If the goods purchased via GrabApp is allowed for an exchange by our store associates, please bring the purchased goods to the same Jaya Grocer outlet (Grab assigned outlet) or as directed by our associates for an exchange. Any attempt to return the goods to any Jaya Grocer outlet without first initiating the aforementioned return of goods for an exchange request process and our associate’s prior authorization will not be accepted.
- Our store associate will first carefully inspect the goods, verify the purchase date and the condition of the goods. If the goods are confirmed eligible for an exchange by meeting the terms and conditions specified at Paragraphs 1 and 2 above, our store associate will facilitate the replacement of the goods or provide an alternative similar goods of equal value.
Kindly be informed that Jaya Grocer reserves the right to disallow, refuse or reject the exchange, return or refund of goods, even if the original receipt is presented, if the goods intended for return do not comply with this exchange policy guidelines.
Thank you for shopping with Jaya Grocer. If you have any questions regarding the above, please do not hesitate to reach out to us at customer@jayagrocer.com or by calling our toll-free number at 1300-88-5427.